SHIPPING & RETURNS
Shipping
We use major shipping services such as Canada Post and UPS, standard shipping wait times are based on location.
Due to the high cost of shipping for small businesses, we currently only ship within North America, however, we are human and exceptions can be made. If you are willing to cover the cost of shipping, fill out our contact form with your mailing address and we'll make it happen.
Return & Exchange Policy
We offer a 30 day, no questions asked return/exchange policy on all of our wall hangers and floor stands with the cost of shipping on us.
Our performing stools and cabinets are made to order and for this reason, are final sale. 1 year defects warranty still applies.
To return a product for a full refund, product must be in new condition with no damages and in original packaging. To proceed:
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Fill out a contact form with your name, reason for the return, the date it was purchased and the order number
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We will then email you a prepaid shipping label
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Return the product to us. Once received, the return will be processed.
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If your wall hanger does not fit your instrument and you'd like to exchange it for one that does:
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Fill out our contact form with your name, reason for exchange, the date it was purchased and the order number.
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We will then email you a prepaid shipping label to send the hanger back along with details on how to provide us with your instruments neck dimensions to ensure the new hanger fits correctly.
Warranty
We back all of our products with a 1 year warranty against any manufacture defects. To claim your warranty, you must provide the original order form that was sent to you at the time of purchase along with the defective product. Fill out a contact form to inquire about how to proceed.